Update as of 05/31/2022
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATATerol & Jay, trademark registered in the name of Adrián Terol Guerrero.
Calle Felix Rodriguez de la Fuente 10;
29680, Estepona, Malaga, Spain
Mobile: +34 621 045 939
PERSONAL INFORMATION WE COLLECT
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. In addition, as you navigate our website, we collect information about the individual web pages or products you view, the web pages or search terms that referred you to our website, and information about how you interact with our website. We refer to this automatically collected information as “Device Information”.
In turn, we collect personal data that you provide us directly through the different forms available. We collect certain personal information, including your first and last name, billing address, shipping address, payment information (including Visa and/or MasterCard credit card numbers), email address, and telephone number. phone. In the event that you request a legal invoice, the tax data will be required so that we can issue it. We refer to this information as “Order Information”.
At this point, a user profile is created to manage the orders placed as a customer. The creation of these user profiles is necessary for the correct development of the commercial relationship between Terol & Jay and the client.
In addition, the development of our relationships includes transaction data, login and navigation data on various websites, the history of complaints and incidents, etc.
When you register as a customer or make a purchase, your personal data, as well as the operations carried out and in progress, are stored in our information systems. At any time you can modify all the data in the user control panel.
we collect Device Information through the use of the following technologies:
HOW WE USE YOUR PERSONAL INFORMATION
We use the Order Information we collect in general to fulfill orders placed through the Website (including processing your payment information, arranging for shipments, and providing invoices and/or order confirmations). In addition, we use this Order Information to communicate with you and screen our orders for fraud or potential risk; In accordance with the preferences you shared with us, we provide you with information or advertising related to our products or services
Manage the contracted Services and comply with the contractual relationship (our service with you):
- Registration as a client
- Preparation and management of the order, in addition to its home delivery
- Respond to questions, doubts and suggestions
Send commercial information about our products and services of Brand that will be sent by the different means of contact provided by the client, both electronic and non-electronic: address, e-mail, mobile, among others.
Management of the user's web browsing. We treat the information to allow and facilitate access and navigation through our digital media. We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address) and more generally to improve and optimize our website (for example, by generating reports and statistics about how our customers navigate and interact and to assess the success of our advertising and marketing campaigns). In the same way, the information of the device could serve as an information base for future advertising campaigns.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.
HOW WE SHARE YOUR PERSONAL INFORMATION
Terol & Jay is a company hosted by the e-commerce provider Shopify Inc. So we share your personal information with Shopify Inc. and other third parties to help us use your personal information in the most appropriate and efficient way, as described previously. In addition, please note that Shopify Inc. is a Non-European e-commerce provider and your information will be transferred outside of Europe, including Canada and the United States.
You can learn more about how Shopify uses your personal information here :
We also use Google Analytics to help us understand how our customers use the Website.
We also use Facebook to help us gather information and analyze the different channels our customers use to reach our website. For example, through attribution models or the use of the Conversions API , which shares data directly from Shopify's servers with Facebook. This means that the data cannot be blocked by ad blockers.
The types of data that may be shared between Facebook-Shopify will be of the type: (i) page and product views, (ii) items added or removed from the cart, (iii) search terms, (iv) customer click identification , (v) customer agent identification, (vi) payment information; (vii) payment initiated, (viii) purchase and/or (ix) name, email, telephone number, customer address.
You can learn more about how Facebook uses your personal information here
Third party applications support us in the development of our services as can be seen in our cookies policy (+info at the end of this section).
HOW CAN YOU STOP RECEIVING ADVERTISING?
You can revoke your consent or express your opposition through any of the following means:
- Sending an email to the email address email@example.com. In this case, it is necessary that they be addressed from the same email address with which it was created by the user.
- Filling in the contact form at MY ACCOUNT for those users who have previously registered their account.
- By postal communication addressed to Terol & Jay, A/A, Adrián Terol Guerrero, C/ Félix Rodriguez de la Fuente 10. 29680 Estepona, Málaga, Spain.
As a general rule, the processing period takes a few days, so it is possible that during this time you may receive some commercial communication.
TIME OF CONSERVATION OF THE DATA
If you have registered as a customer on our website, your personal data will be kept as long as you do not request your withdrawal, regardless of the fact that your activity as a customer may be interrupted for a period of time. If you have not registered as a customer, but you make an online purchase, your data will be kept until it is confirmed that the order has been delivered without incident and that there are no claims.
Once you request your cancellation or confirm that the order has been delivered without incident and that there are no claims, your data will be deleted in accordance with the provisions of the data protection regulations, which implies its blocking. The data will be blocked and available only at the request of the judge, the competent court, the public prosecutor's office or the administrative authority within the period set for the processes that can subsequently be eliminated.
Generally, the time limit for most individual civil proceedings is five years.
YOUR RIGHTS IN THE COMMERCIAL RELATIONSHIP
Right of access: You will have the right to obtain from Terol & Jay confirmation of whether or not we are processing personal data in relation to you and any other information derived from it. In turn, upon request, we can provide you with a copy of all the data stored about you on our website.
Right of rectification: You will have the right to modify any data of your personal information that you deem necessary
Right of deletion and oblivion: You will have the right to delete any data about you that is in our customer database.
Right of limitation: You will have the right to obtain from Terol & Jay the limitation of data processing
Right of portability: You will have the right to receive your data in a structured and understandable format.
Right of opposition: You will have the right to oppose the processing of data that concerns you in any field and application.
Right to personalized treatment: You will have the right to receive personalized and individualized treatment whenever you want it and not be subject to automated processes.
Right to file a claim: You will have the right to file a claim, complaint or suggestion through any of our channels. In addition, you can file a claim with the Spanish Agency for Data Protection, especially when you have not obtained satisfaction in the exercise of your rights.
CONSUMER ORIENTED ADVERTISING
As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we think may be of interest to you. For more information on how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page on targeted advertising.
You can opt out of targeted advertising using the following links:
In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal here
NO TRACKING MANIFESTO
Please note that we do not alter our website's data collection and use practices when we see a Do Not Track signal from your browser.
This store is located in Malaga, Spain. It operates through an online channel and provides service and support at a European level making use of our current resources in the most effective way according to our capacity.MODIFICATION OF PERSONAL INFORMATION
If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. If you wish to exercise this right, contact us via email información@terolandjay.com or access our specific form for compliance with LOPD
Please note that we are processing your information to fulfill contracts we may have with you (for example, if you place an order through the Website) or to carry out our legitimate business interests listed above. Therefore, our service may be affected by these information changes. We advise the greatest communication and transparency with Terol & Jay in these cases.
The Site is not intended for persons under the age of 18.
For more information about our privacy practices, if you have any questions, or if you wish to file a complaint, please contact us by email at firstname.lastname@example.org or by postal mail using the information provided below:
C/ Félix Rodriguez de la Fuente 10, 29680 Estepona, Málaga