If you have any questions, suggestions, queries or complaints about the online commerce platform (e-commerce), you can contact customer service in any of the following ways:

  • Using the interactive form available on this page.

  • Telephone: 621 045 939

  • Email:

  • Postal mail: Adrián Terol Guerrero, C/ Félix Rodriguez de la fuente 10, Estepona, Málaga (Spain)

In addition, we have official Claims Sheets that can be submitted at the postal address and email address indicated above.

You can download the official model here: download claim sheet

Terol & Jay's customer service will attend to and respond to your claim within a maximum period of 10 days.

Contact form