Other brands - Frequently asked questions

  • Do you have customer service? Yes, you can write and call the number 621045939 or send an email to información@terolandjay.com
  • Is shipping free? Yes, for the standard shipping method. If you want express shipping, you will be charged €2.95.
  • Are returns allowed? Yes, for 60 days after the purchase is made. For more information: returns
  • How can I contact with you? We have several channels for this. More information here contact
  • What do I do if the product arrives damaged during transport? In that case, please contact devoluciones@terolandjay.com
  • Is the payment secure? Yes, totally sure. Terol & Jay uses an official platform called Shopify Inc. that manages the entire payment process with the client. Shopify is a regulated and publicly traded company, which requires it to be audited every year to ensure its correct operation. In turn, VISA and MASTERCARD, ensure your safety every time you make a purchase with your debit card.
  • What form of payment is there? There are several forms of payment and more will be added as necessary for proper customer satisfaction. Among the current payment methods are VISA, MASTERCARD, GOOGLE PAY, APPLE PAY, PAYPAL, AMAZON PAY.